Bangkok Airways USM Terminal – Samui International Airport


Are you traveling to or from the Bangkok Airways USM Terminal on a flight? Should that be the case, knowing details about your terminal would be quite beneficial. When you have all the information pertaining to your terminal, it will be easier for you embarking on a believable trip, be keen with the policies and board your flight as soon as possible once you get to the airport.

Passengers at the USM Bangkok Airways terminal have access to a wide range of amenities, including comfortable and opulent seating.

Helpful Information About Bangkok Airways USM Terminal

Airport NameSamui International Airport
Bangkok Airways USM AddressBo Put, Ko Samui District, Surat Thani 84320, Thailand
Airport CodeUSM
Bangkok Airways USM Contact No+66 (77) 428 500
Bangkok Airways USM terminal arrivalsMain Terminal
Bangkok Airways USM terminal departuresMain Terminal
Working Hours24 hours a day
Bangkok Airways Official
Bangkok Airways Facebook
Bangkok Airways YouTube
Bangkok Airways Instagram
Bangkok Airways Twitter Account

Bangkok Airways Departure at USM

Bangkok Airways flights depart from Samui International Airport’s Main Terminal, which offers a wide range of passenger services and amenities. At Main Terminal at USM, Bangkok Airways offers a smooth and expedient departure experience, along with an array of amenities and services to augment passenger enjoyment.

To guarantee enough time for check-in, security, and boarding, get to the airport well in advance of your scheduled departure. In addition to it, Make sure your passport, boarding pass, and visa are easily available before you depart. Last but not the least, Keep an eye on the flight information screens and tune in for any flight-related announcements.

Actions to Take For Bangkok Airways Departure at USM

An overview of the steps involved in departing from Samui International Airport (USM) on Bangkok Airways is provided below:

Airport Check-in: If you have not yet checked in online, head to the USM check-in counters specifically designated for Bangkok Airways.

Security Screening: You should go through the security screening area after checking in and, if necessary, dropping off your luggage. Be prepared for inspection with your boarding pass and any necessary identity documents.

Departure Gate: Look for your departure gate by referring to the announcements or displays of flight information.The boarding process usually starts 30 to 45 minutes before the scheduled departure time.

Boarding: Go to the boarding gate that is assigned to you when it is announced. Pay attention to announcements and heed staff directions when flying.

Bangkok Airways Arrival at USM Terminal 

Samui International Airport serves the following terminals for Bangkok Airways’ domestic and international flight operations. Bangkok Airways arrivals at USM are divided between Terminal 1 for international travel and Main Terminal for local travel. To determine which terminal to use upon arriving at Bangkok Airways, passengers should consult their ticket or flight details.

Strategies for Bangkok Airways Arrivals at USM Terminal

Arrivals from Bangkok Airways usually go through a shortened arrival process at Bangkok Airways USM Terminal. The following is a breakdown of what to expect:

Disembarkation: Stay seated until the cabin crew gives you the all clear to exit the aircraft. Once disembarkation is underway, proceed to the terminal building per the crew’s directions.

Immigration: Go ahead and approach the immigration desks. Hand over your passport to the immigration officer together with any necessary entrance paperwork (visa, arrival card).

Baggage Claim: Find the area designated for checking bags on your arriving flight. The flight details, including your particular flight’s baggage claim belt number, will be shown on the screens. Hold onto your bags at the assigned belt until it arrives. Once you match your claim stubs with the baggage tags, you can retrieve your checked bags.

Customs: After retrieving your luggage, you may typically head straight to the exit on domestic flights within Thailand. It is possible that you will have to go through customs if you are arriving from an overseas location. For customs clearance, if applicable, heed the directions and signs. Any goods beyond the duty-free allowances must be declared.

Amenities and Facilities Available at USM

At USM terminal, there are several services available to passengers at Main Terminal. Following are just a few of the services that Bangkok Airlines provides: 

  • Check-in Counters
  • Self-Service Kiosks
  • Baggage Storage
  • Currency Exchange & ATMs
  • Free Wi-Fi
  • Information Desks
  • Lost and Found Desks
  • Duty-Free Shops
  • Retail Stores
  • Restaurants and Cafes
  • Prayers Rooms
  • Luggage Wrapping
  • Baby Care Facilities
  • Special Assistance
  • Airline/Airport Lounge
  • Massage Services
  • Ground Transportations
  • Ticketing Counters
  • Mobile Charging Stations
  • Medical & First Aid Station

Flight Reservations

The ticketing desks at Bangkok Airways USM Terminal are where passengers may make reservations for flights if they wish to fly with the airlines. Executives from the airline are on hand to help passengers with bargains, offers, and discounts in addition to seat availability.

The executive will make reservations for you and provide you a confirmation based on the seat and location you select. When booking a flight with Bangkok Airways, in-person interactions are preferred. On the other hand, travelers have the option to search and reserve seats via the official airline website.

Flight Cancellations

The airline permits customers to cancel their reservation with or at the Bangkok Airways USM Terminal because it is understandable that plans can change at any time. Please bring your trip information and documentation to the airline’s reservation counter. To get a complete view, ask an airline employee about the cancellation policy.

Should you be eligible for a reimbursement, the airline will transfer the funds back to the original mode of payment.  But, in the event that you qualify for reimbursement, the airline will subtract the appropriate amount from the money you paid and credit the remaining amount to your account.

Check-in Options

Travelers have multiple options at the Bangkok Airways USM Terminal to finish the check-in process. Check-in at airport counters and self-service kiosks are two of the most notorious techniques. The best choice is to check in at the airport counter if you need to know how to continue. 

However, you can utilize the self-service kiosk if you are familiar with the process, wish to avoid standing in line for a lengthy time, and want a smooth check-in experience. As an alternative, departing customers of Bangkok Airlines might be able to check in using its official website. This website typically opens 24 hours to 1 hour prior to your scheduled departure from Bangkok Airways USM Terminal.

Baggage Allowance

The maximum weight limit for people traveling in economy class is 10 kg for infants and 20 kilogram for adults and children. Up to 40 kilograms (adults and children) and 10 kg (infants) of weight allowance is available to passengers flying in Business Class or Blue Ribbon Class.

At least four hours prior to the scheduled departure, travelers can purchase prepaid baggage allowance from Bangkok Airways at the booking office or via the phone center if they wish to carry more than the allowed amount.Prepaid baggage purchasing is also available on the official airline website, two hours prior to the scheduled departure, in the “Manage My Booking” section. 

Seat Upgradations

With the Bangkok Airways USM Terminal, travelers can upgrade to an upper-class ticket and switch seats throughout their journey. Passengers who upgrade their seats enjoy additional comfort, privacy, and other benefits. 

Access to the Blue Ribbon lounge and check-in desk, business class seats, priority boarding management, priority boarding airport standby, and up to 40 kg of luggage allowance are possible inclusions.

Assume you would want to feel the power of these excellent in-flight and airport amenities. If so, you might want to think about managing your booking after you’ve made it or seeking an upgrade when you make it.

Lost and Found Desk

Please contact Bangkok Airways’ lost and found department if you come across any missing, damaged, or pilfered baggage, as well as lost items, at the USM Terminal. If you want to report your luggage missing, the airline will require you to complete a form and questioning. 

The airline will ask you to save your baggage claim tag, a copy of your ID or passport, your boarding pass, or your e-ticket in the event that your luggage is damaged. The personnel will then physically inspect your luggage within seven days. Finally, you can use the aforementioned email address to contact the airline if you have misplaced your luggage: 

Information Counters/Help Desks

Information kiosks and support desks are available at the Bangkok Airways USM terminal departures and arrivals to assist travelers with any questions they may have about their trip. 

You can speak with the friendly agents manning the information counters if you have any inquiries concerning your reservations, seat upgrades, cancellation procedures, pet travel services, unaccompanied minor services, accessibility services, etc.

If you have any questions or need help right away, you can also visit Bangkok Airways’ customer service counter.

Unaccompanied Minors Service

Unaccompanied Minor Service is available at the Bangkok Airways terminal at USM for youngsters who are traveling alone and between the ages of six and twelve. Although they are not considered juveniles in the strict sense, passengers between the ages of 12 and 16 are welcome to use the airline’s services upon request. 

It is imperative that you confirm the application by contacting Bangkok Airways’ call center or reservation desk. In order to provide unaccompanied minor service, Bangkok Airways will need the following information:

  • The minor’s personal information, including birthdate and passport.
  • The person who will accompany the minor to the airport should provide their name, residence, relationship to the minor, and contact information. 
  • At the final destination, the person who will receive the minor should provide their name, address, relationship (to the child), and contact information.

Please keep in mind that the minor will be charged the adult normal fare amount on Bangkok Airways.

Pet Travel Service

Travelers departing from the Bangkok Airways USM Terminal are permitted to bring their dogs and cats on flights. The passenger’s passport, rabies vaccination certificate, import/export/transshipment license, and veterinary health certificate are among the pet-related paperwork that must be shown if the pet is traveling abroad. 

Pet owners must carry an airline-approved pet carrier and abide by the guidelines and limitations set forth in Bangkok Air’s pet policy. It is imperative to remove any collars, clothes, harnesses, vests, or electronic trackers that are fastened to the pet. 

You and your pet will have an amazing travel experience with the airline, you can be sure of that.

Accessibility Services

Bangkok Airlines provides accessibility services at USM because it recognizes that some customers may need extra assistance, care, or support when flying. It guarantees that passengers have a pleasurable experience when using the airlines. Passengers can avail themselves of the following accessibility services: 

  • Preferred seats
  • Special meal services
  • Young travelers
  • Travel with pet
  • Expectant mothers
  • Reserve extra seats
  • Medical clearance
  • Mobility assistance

Airline Lounges

Travelers with business class tickets and members of frequent flyer programs are eligible for lounge admission. Passengers can obtain information about the qualifying requirements from airline employees or the relevant airport authorities, as there are multiple lounges at Bangkok Airways USM Main Terminal. The customer service and information desks will be happy to assist and provide assistance.

Parking Options 

Thanks to the availability of multiple parking alternatives, passengers at the Bangkok Airways Terminal of the USM no longer need to worry about where to leave their cars. Passengers can use any of the parking alternatives for free, but there are some that fee. Depending on your requirements and tastes, you can choose any location. 

Go straight to the customer care service desk to ask questions if you want precise information about the parking options that are available, the accompanying costs, and the hours that parking is permitted.

List Of All Bangkok Airways Terminal

Bangkok Airways Samui International Airport Map

Frequently Asked Question:

What terminal is Bangkok Airways at USM?

 Samui International Airport’s Main Terminal is used by Bangkok Airways.

What terminal is Bangkok Airways at Samui International Airport?

At USM, Main Terminal is home to Bangkok Airways.

What Terminal is Bangkok Airways arrivals at USM?

Main Terminal of Samui International Airport is where Bangkok Airlines handles its arrivals.

What Terminal is Bangkok Airways Departure at USM?

Main Terminal of Samui International Airport is where Bangkok Airways runs its departures from.

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