Cathay Pacific CTS Terminal – New Chitose Airport

Throughout your journey, you will experience unparalleled comfort and seamless convenience starting from the moment you book your flight and ending when you reach your destination. With the best safety and luxury available, retreat to unrivaled extravagance in the private suites at Cathay Pacific CTS Terminal.

You can make that dream come true with the correct information about your Cathay Pacific. It’s important to know your Cathay terminal. In addition, you will experience sufficient legroom, personalized attention, and premium amenities for a practical and enjoyable journey.

Experience open seating, attentive service, and a cozy atmosphere in well-designed cabins when traveling in visitor or economy class. Everything has been thoughtfully designed to ensure your happiness and comfort. CTS Termial offers the perfect lodge for you, whether you’re searching for ample protection, a practical workspace, or just somewhere to unwind.

Information about Cathay Pacific CTS Terminal

Airport Name	New Chitose Airport
Cathay Pacific New Chitose Airport Address	Bibi, Chitose, Hokkaido 066-0012, Japan
Airport Code	CTS
IATA Code	CX
ICAO Code	CPA
Cathay Pacific New Chitose Airport Contact Number	+81 123-23-0111
Country	Japan
Cathay Pacific New Chitose Airport Terminal	Terminal I
Working Hours	24 hours
Official Website	www.cathaypacific.com
YouTube	www.youtube.com/@cathaypacific
Facebook	www.facebook.com/cathaypacific
Twitter	twitter.com/cathaypacific
Instagram Account	www.instagram.com/cathaypacific

Cathay Pacific Airlines Departure at CTS Terminal

The departure operations of Cathay Pacific are conducted out of CTS’s Terminal 1. Passengers can swiftly navigate the Cathay Pacific CTS Terminal thanks to the airline’s expedient check-in processes and ample baggage allowance. With specialized check-in counters at Terminal 1, Cathay Pacific guarantees a seamless departure experience for its travelers.

With effective processes, a practical layout, and a variety of amenities to guarantee a pleasant start to their journey, Cathay Pacific’s departure terminal at CTS is designed to offer passengers a seamless and comfortable experience.

Procedure to Board and depart on Cathay Pacific Airlines at CTS Terminal

1. Check-In:
   1. When operating out of New Chitose Airport, Cathay Pacific utilizes Terminal 1.
   2. To avoid crowds and lengthy lines, travelers are urged to arrive at the airport at least 3.5 hours before their planned departure time.
   3. Efficient check-in processes and a substantial baggage allowance are provided by check-in counters.
2. Security Checks:
   1. Passengers are asked to arrive at the check-in counter at least 4 hours before their scheduled departure time due to increased security measures.
   2. To avoid any hassles at the terminal entry gates, make sure you have all the required documentation, including your boarding pass, e-ticket, and identity documents, readily available.
3. Baggage Handling:
   1. Baggage handling services provided by Cathay Pacific include baggage trolleys and wrapping.
4. Boarding: 
   1. In order to ensure a seamless boarding experience for its passengers, Cathay Pacific has designated check-in counters at Terminal 1.
   2. Before their flight, travelers can unwind in Terminal 1’s Priority Lounge.

Cathay Pacific Airlines Arrival at CTS Terminal

At CTS, Cathay Pacific operates its arrival operations out of Terminal 1. By offering expedient check-in procedures and a substantial baggage allowance, the airline guarantees a seamless arrival experience, enabling travelers to promptly retrieve their belongings and move on to their subsequent destination. At Cathay Pacific CTS Terminal, Cathay Pacific guarantees its passengers a smooth and expedient arrival experience.

Steps that Passengers Undergo Upon Cathay Pacific Arrival at CTS

1. Arrival Terminal: 
   1. Terminal 1 of CTS is where Cathay Pacific flights arrive.
2. Baggage Claim:
   1. To retrieve their checked luggage, travelers need to go to Terminal 1’s baggage claim area.
   2. Travelers traveling with Cathay Pacific are allowed a substantial amount of luggage.
3. Customs and Immigration:
   1. Upon arriving at CTS, passengers have to go through immigration and customs procedures.
   2. Make sure you have easy access to all required travel documentation, including passports and visas.
4. Ground Transportation: 
   1. Trains, buses, taxis, and rental cars are among the ground transportation options that Cathay Pacific CTS Terminal provides to help travelers get to their destination.

Services & Amenities Featured within Cathay Pacific CTS Terminal

A number of facilities and services are available at New Chitose Airport’s Terminal 1 to improve the traveler experience, including

• Ticket cancellation
• Ticket reservations
• Delayed and damaged baggage services
• Quick Check-in
• Restaurants and cafes
• Baggage trolleys
• Conference & Exhibition Services
• Duty-Free Shopping
• Bank and Currency Exchange
• Medical Services
• Meet-and-Greet Service
• Baggage Wrapping Service
• Meeting Rooms
• Lost & Found Services
• Wi-Fi/ Internet Access
• Class Upgradation
• Charging Points
• Post Office

Amenities: 

To improve passengers’ travel experience, Cathay Pacific CTS Terminal provides a large array of amenities. The following are some of the main facilities the airport offers:

• Yoga Rooms: Two well-equipped yoga rooms are available at CTS; they are free to use and open 24 hours a day in Terminal 1 and Terminal 1. Mats, a full-length mirror wall, and a monitor with yoga instruction videos and background music are all included in each room.
• Room of Silence: Concourse Z of Terminal 1 offers a peaceful area called the Room of Silence where travelers can unwind and practice meditation. It provides guided meditation videos and is open from 6:00 to 22:00.
• Silent Chairs: A tranquil place for travelers to unwind is offered by the airport’s Silent Chairs, which feature soundproof glass, built-in speakers, and calming music.
• Quiet Zones: Before their flight, travelers can find a peaceful place to unwind in one of CTS’s several quiet zones. 
• Open Air Deck: The Open Air Deck is a rooftop area in Terminal 1, Level 3, offering comfortable seating and impressive views of the airfield. Every day, from 6:30 to 21:30, it is open.
• Paid Shower Facilities: Those who want to freshen up earlier than their flight can pay to use the shower facilities at the airport.

The other exceptional amenities at New Chitose Airport include a movie theater, a pharmacy, work spaces, prayer areas, smoking areas, free wifi, nursing rooms, children’s play areas, gaming rooms, and 24 hour emergency and general medical care. These services and facilities are tailored to meet the diverse needs and preferences of travelers.

Lost & Found Desk Support: 

CTS has a dedicated Lost and Found department to assist passengers in recovering lost items.

• Location and Functioning Hours
  • Concourse A, Level 0, Terminal 1, is where the Lost and Found office is situated.
  • Opening hours of this service are 6 a.m. on Monday through Sunday. up until 8 p.m.
• Reporting a lost item
  • The CTS website has an online form that you can use to report a lost item.
  • A thorough description of the lost item, along with your name, contact information, travel date and time, airline, and airline used, should all be prepared.
  • In order to ensure that you receive phone assistance, it is imperative that you create a lost item inquiry ahead of time.
• Collecting Items
  • You can pick up your item from the Lost and Found office once it has been located.
  • You will need to substantiate your ownership with a thorough description, invoices, serial numbers, or any other form of proof. 
  • Unclaimed items from the found area are put up for auction after three months. 

Airport Lounges: 

• Passengers with certain rights can enter a number of exclusive airline lounges at Cathay Pacific CTS Terminal, including:
  • Japan Airlines Sakura Lounge
  • Lufthansa Business Lounges
  • Air France KLM Lounge
  • Air Canada Lounge
  • Emirates Lounge
• Refreshments, cozy seating, and, in certain situations, direct access to the boarding gates are all provided by the lounges.
• Depending on their airline status, class of travel, lounge membership, or day pass purchase, passengers can gain access to these lounges in different ways. 

Duty-Free Shopping 

• Passengers at CTS have access to a wide range of stores, online ordering, and convenient locations across the terminals for their duty-free and tax-free shopping needs.
• Departing passengers can easily access the duty-free shops because they are positioned strategically throughout the terminals.
• A vast array of international brands and high-end merchandise can be found in New Chitose Airport’s duty-free and retail stores.
• Among the other duty-free stores at CTS are Heinemann Duty Free and TRIPIDI shop. They sell a variety of goods, such as electronics, jewelry, liquor, tobacco, and perfumes.

Baggage Storage

• There are designated baggage storage areas at the airport, which are situated in Terminal 1, Concourse D, and Terminal 1, Concourse B, respectively, on the Arrivals level.
• Travelers can use these storage facilities to temporarily store their coats, luggage, or important documents. 
• The following fees are assessed by the storage service:
  • Standard bag (90x60x30 cm, maximum weight of 30 kg): €7.50 for four hours, €10.50 for each day of the calendar
  • oversized baggage (maximum 40 kg, maximum dimensions of 120 x 80 x 50 cm): €14 per day
  • Larger than 120x80x50 cm, 40–50 kg, bulky luggage costs €18 per calendar day.
  • Clothes: €2 for each calendar day

Luggage Shrinkwrapping

• To shield bags from scuffs and grime, Cathay Pacific CTS Terminal provides a shrink-wrapping service.
• All baggage storage facilities as well as the mobile units in Terminal 1 Concourse B and Terminal 1 offer the shrinkwrapping service. 
• The following are the costs of shrinkwrapping:
  • €10 for each minimal bag
  • Standard bag: €12.00 each
  • Every large item: €14.00

Check-in Facility

• CTS (Cathay Pacific) offers a check-in facility. Travelers departing from Cathay Pacific CTS Terminal can check in at Terminal 1, Hall E, for flights operated by Cathay Pacific. 
• Four hours before the scheduled departure time, the check-in counters open, and they close on time sixty minutes before the scheduled departure. Before their flight, customers can use this facility to check in, pick up their boarding passes, and finish any required paperwork.

Information Desk

• For the purpose of assisting travelers and answering their questions, New Chitose Airport offers information desks or counters in both Terminals 1 and 2. The information desks are arranged in a convenient manner across the terminals.

List of Every Cathay Pacific Airlines Terminal

Cathay Pacific New Chitose Airport Map

Frequently Asked Questions