Kenya Airways’ main base of operations is Dubai International Airport (DXB), where Terminal 1 is located. At DXB Terminal, Kenya Airways provides a range of services. It is essential for travelers to know that Kenya Airways operates out of Terminal 1, so they can make appropriate travel plans and make sure they get to the right terminal for security checks, baggage drop-off, and check-in.
Everything you need to know about DXB Terminal services is available on this page, including details on the facilities and capacities, the kinds of airlines they serve, and group contact information. Because of this, the Kenya Airways crew at Dubai International Airport is equipped to handle all of your questions and make your trip one to remember.
Helpful Details about Kenya Airways DXB Terminal
| Airport Name | Dubai International Airport |
| Kenya Airways DXB Address | Dubai – United Arab Emirates |
| Airport Code | DXB |
| IATA Arport Code | KQ |
| ICAO Code | KQA |
| Kenya Airways DXB Terminal | Terminal 1 |
| City | Dubai |
| Country | United Arab Emirates |
| Airport Phone Number | +971 4 224 5555 |
| Official Site | www.kenya-airways.com |
| Working Hours | 24 hours |
| Email Address | customer.relations@kenya-airways.com |
| ke.linkedin.com/company/kenya-airways | |
| www.facebook.com/KenyaAirways.OuestAfrica | |
| Twiiter | twitter.com/KenyaAirways |
| Youtube | www.youtube.com/@KenyaAirwaysKQ/about |
| www.instagram.com/officialkenyaairways |
Kenya Airways’ Departure Terminal at DXB
Kenya Airways is aware of how annoying it can be to wait in line. Because of this, they have designed a reliable check-in procedure at DXB Terminal 1 to reduce anxiety and increase downtime. There are long lines and last-minute paperwork to worry about when you arrive at the terminal; you are just at ease. Enjoy a revitalizing cup of coffee and catch up on any emails or messages you missed in the rush. Consequently, Kenya Airlines ensures that your trip begins smoothly and peacefully.
Kenya Airways Departure Procedures at DXB
The following steps are involved in Kenya Airlines’ departure process at Dubai International Airport (DXB):
- Check-in: Online or in-person check-in is available to passengers. For quick and simple check-in, Kenya Airlines has a dedicated counter at Terminal 1.
- Baggage Drop-off: The specified baggage drop-off area is where travelers can leave their checked luggage after checking in.
- Security Screening: Travelers cannot reach the departure gate until they have passed through security screening. For expedited boarding and hassle-free security checks, Kenya Airways offers dedicated security lanes.
- Immigration and Customs: Prior to board the aircraft, passengers have to go through immigration and customs. Immigration and visa requirements are assisted by Kenya Airways.
- Boarding: The specified gate is where passengers can board their flight. Prior to boarding, premium passengers on Kenya Airlines can unwind and take advantage of amenities in a dedicated lounge after security.
- Flight Departure: After every passenger has boarded, the aircraft takes off from Dubai International Airport’s Terminal 1.
Kenya Airways’ Arrival Terminal at DXB
Passengers with bookings with Kenya Airways should bear in mind that the airline operates from Dubai International Airport Terminal 1. To be precise with what is considered as a perfect arrival experience, Kenya Airlines make certain that your journey from the airport to your preferred destination is as on-time and hassle-free as you would wish it to be. Once you reach the airport their courteous and efficiently planned staff would be there to receive you and ensure that the arrival is smooth and any inconvenience time is given to adjust to the new traveling schedule is accommodated for.
Arrival Procedure for Kenya Airways at DXB
At Terminal 1 of Dubai International Airport (DXB), Kenya Airways arrives via the following procedures:
- Arrival at Terminal 1: Arrivals on Kenya Airways are processed at Dubai International Airport’s Terminal 1.
- Immigration and Customs: Before reaching the baggage claim area shortly after getting off, passengers must pass through immigration and customs.
- Baggage Claim: At the specified baggage claim location, travelers can retrieve their checked luggage.
On-Ground Services at DXB
Kenya Airways at DXB Terminal exceeds everyone’s expectations to guarantee a smooth and pleasant journey at Dubai International Airport. By providing you with priority check-in, they improve your trip experience and give you more time to unwind at their cozy bistro. Moreover, you can enjoy retail treatment at the broad duty-free shops overflowing with sumptuous things.
Watch out for the following services to find out how they can additionally upgrade your journey experience.
- Flight ticket booking and cancellation
- Duty-Free Allowance
- Online check-in
- Transit Information
- Kiosk Check-in
- Promotional Fares
- Flight Information
- Travel with Animals and Pets
- Unaccompanied Minor Support
- Seat Selection and Enquiries
- In-Flight Meals
- Delayed Flights
- Airport/In-Flight Wi-Fi
- Trip Insurance
- Visa Information
- In-Flight entertainment
- Baggae Allownce
- Immigration Service
- Missing Luggage
- Visa on Arrival
- Airport Lounges
Duty-Free Shopping
- Online duty-free assistance is available from Kenya Airlines at DXB Terminal. Their user-friendly duty-free website conveniently places a great selection of retail items at your fingertips.
- The challenge of shopping within the terminal’s bounds is recognized by Kenya Airways. You can now shop from the comfort of your seat because of the way they’ve altered the experience.
- They showcase a wide variety of international and travel-selected brands in their meticulously arranged duty-free selection.
- They offer a wide range of products at surprisingly affordable prices, including exquisite watches, sophisticated jewelry, lovely fragrances, and cutting-edge smart devices.
- Dedicated in-flight deal specialists are their team’s main goal, making sure you find the perfect present for your loved ones.
- They offer the convenience of pre-ordering the items you want, ensuring accessibility, and providing a stress-free shopping experience with their web platform.
Priority Check-in
- Passengers departing Nairobi for any destination are eligible for specific benefits if they are members of the Astane Rewards Elite Program, which has Gold and Platinum tiers.
- When traveling with Kenya Airways at DXB Terminal, these benefits include priority check-in and boarding, ensuring a reliable and expedited service.
- Use the option to check in online, available thirty hours prior to your scheduled takeoff time, to ensure a stress-free preparation for your international trip.
- For domestic travel, it is advised to complete check-in 1.5 hours prior to departure.
- Check-in counters close thirty minutes prior to departure, so if you check in online in advance, you can avoid the expected pressure and waste valuable time.
Seat Upgradation
- You can discover numerous ways to enhance your trip experience with Kenya Airways at Dubai International Airport, including a smooth transition from economy to their renowned, award-winning business class.
- You are able to submit a bid amount for the upgrade to their prestigious business class because of this outstanding drive.It is possible for you to take advantage of the unparalleled conveniences by using this service.
- To ensure that your request is taken into consideration promptly and that there is no stress, submit it at least 14 hours before your scheduled departure.
- Asking about the possibility of upgrading your ticket is an incredible opportunity that presents itself when you arrive at the terminal check-in counter.
- You must pay the difference in price between the economy class ticket passage and the available business class charge if you choose to purchase an upgrade.
Lost & Delayed Baggage
- Proceed to the designated work area to initiate the documentation process if, upon arrival, your luggage appears to be delayed or missing while traveling with Kenya Airways out of DXB Terminal.
- At DXB Terminal, you’ll receive prompt assistance and your luggage details will be recorded. Additionally, a distinct document reference number will be provided to you for future use.
- They will arrange for the delivery of your luggage to your residential area in the event of a delay. Please be aware, though, that some countries’ government regulations may prevent you from accessing this help.
Unaccompanied Minor Service
- The unaccompanied minor services offered by Kenya Airways DXB Terminal are designed to support and ensure the well-being of children traveling alone between the ages of 5 and 14.
- It is mandatory for children under the age of five to be accompanied by an adult guardian.
- The child, their legal guardian, and the designated pickup person must all have pertinent details provided.
- It is believed that their particular group will handle the booking process with utmost care, ensuring that all pertinent information regarding the Kid and their legal guardian is accurately collected and documented.
- For unaccompanied minors, there is a material charge to cover the specialized attention, assistance, and supervision provided throughout the trip.
A complete list of Kenya Airways Terminal
Kenya Airways Dubai International Airport Map
Frequently Asked Questions:
At DXB, Kenya Airways is Terminal 1.
Terminal 1 is Kenya Airways at Dubai International Airport.
Terminal 1 host Kenya Airways arrival at DXB.
Terminal 1 at DXB takes care of Kenya Airways Departure.
